Last Updated: April 1st, 2024
At dorapet.com, we strive to provide our customers with high-quality products and a satisfactory shopping experience. Please note that we do not accept general returns. However, in the following circumstances, we can initiate a return or replacement:
Returns:
- We do not accept general returns. In the case of a damaged product or missing parts, we can replace the item on the basis of actual proofs.
- To initiate a return for a damaged or incomplete item, please contact our customer service at dorapetofficial@gmail.com with your order number, the item(s) in question, and provide actual unpacking videos from start to end, ensuring that every single product is visible.
- Please make sure the product is clearly visible in the video, and any damage or missing parts are clearly demonstrated.
Refunds:
- Once the return is approved, we will send you instructions on how to return the damaged or incomplete item. Upon receipt and inspection, we will process the replacement or refund as needed.
Exchanges:
- Exchanges are possible under certain conditions. The product must be unused, and you should have a valid reason for the exchange.
- To request an exchange, please contact our customer service at dorapetrofficial@gmail.com with your order number, the item(s) you wish to exchange, and the reason for the exchange.
- We will provide you with instructions on how to return the item for exchange.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
Damaged or Defective Items:
- If you receive a damaged or defective item, please follow the above process for returns.
Cancellations:
- If you need to cancel your order, please contact us as soon as possible. Cancellations are only possible if the order has not been shipped.
Contact Information:
- If you have any questions or concerns about our return policy, please contact our customer service dorapetofficial@gmail.com.