Shipping Policies

No shipping charges are applied for orders above Rs 499 at Dorapet. If you are ordering items below Rs 499, a shipping charge of Rs 49 will be levied. An additional charge of 49 will also be applied if you order the products below Rs 499 on Cash on Delivery Mode.
We deliver all over India! Once you have ordered from us, we will get the items delivered at your doorsteps at the earliest anywhere in India. Dorapet is now delivering its products to almost 25000 pin codes of the country and reaches even the remotest parts now.

It takes around 3-5 days to reach most of the parts in India.

This is an average time according to our experience. Of course the time may vary depending on courier service providers.

We are working with renowned Shipping companies like Delhivery, Bluedart, Xpressbees etc.

Products are being shipped from our warehouse in New Delhi

Delhi / NCR : 24 to 72 hours. (hyper local delivery options are also available)


Mumbai, Kolkata, Bangalore, Chennai, Hyderabad, Pune, Ahmedabad, Surat, Visakhapatnam, Vijayawada, Jaipur, Kozhikode, Kochi, Kanpur, Nagpur, Coimbatore, Thiruvananthapuram, Nashik, Madurai, Raipur, Jodhpur, Salem

Delivery time is around 3-4 days to these cities. Again, delivery time completely depends on Courier companies.


Other locations may get the delivery in around 4-5 days. Some North-East locations, hilly areas i.e. Kashmir locations, Leh and some remote locations may get the delivery in 6-7 days.

As you know, Delivery time is subject to Courier Company providers. And brands like Delhivery, Bluedart, Xpressbess are improving in their services.

We have shared honest data of average order delivery time.

Yes, the tracking Id can be checked into your profile. You will receive an SMS / Whatsapp and email confirmation of your shipment and tracking details embedded in it. 

This will allow you to track your parcel and real-time update of it’s movement. 

Refunds & Replacements

If it is a pet food, we can’t take it back (due to hygiene issues) unless you are alleging spoilage or expired food. For all the other products, the return/refund info are given on each product page
Refund is an automated process and will be done once the return items are back to our warehouse in Delhi.

If you’d like an instant refund, the refunded amount will be added in your wallet that can be used for shopping on website. If you want it in your original payment method, it will take 3 to 5 days once the items get received at our warehouse.

You may check our refund / returns policy.
Unpacking Video : This is really important. Please make an unpacking video as soon has you receive the parcel. If you find something faulty, please share the video with us. 

You can claim a replace/refund for non-food items within 2 days after its delivery. It is our core responsibility to provide what we are claiming on our website. 

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