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Returns and Refund Policy

Return Policy

How can place a replacement request on dorapet.com?
You can apply for replacement within 10 days of the delivery. For raising a replacement request due to any reason, you just need to call us along with the details of your product. Once the replacement request is made, we will initiate the process and ensure that replacement is made at the earliest. Please ensure that the product is unused, no damaged, with the original packaging and has receipt or invoice with it.

*Please note that replacement will be made only after thoroughly investigating the reason foor which you want to replace the product. 

If I get a wrong product, can I get it replaced?
We strive to ensure 100 % customer satisfaction by providing them exactly what they need. However, if you receive a wrong product; you can certainly raise a request for replacement.

If I am not satisfied with the quality of the product. Can I get it replaced?
This can’t be generalized. Since dorapet.com is dealing mainly with pet food and other pet accessories, it is expected from you that you are placing your order after carrying out thorough research. Still, if you raise a request for return or replacement if you are not satisfied with the quality of product; our quality team will cross-check with the thorough quality inspection methods. If our team finds that your request is genuine and replacement can be made, it will be processed at the earliest.

I have requested a replacement, when will I receive it?
Once you have raised a replacement request, our team will investigate to check whether the product is eligible for replacement or not. Once confirmed, replacement process will be initiated soon. We will notify you regarding the same via E-mail or SMS. The next expected delivery date will be mentioned in the E-mail/SMS. Keeping in mind the value of your precious time, we try to replace the product in the minimum time period possible.


Cancellation Policy

Support Centre

How can place a cancellation request on dorapet.com?
Cancellation requests can be raised only before the time we dispatch your order. Once your product has been dispatched, you can’t make a request for cancellation. If you wish to cancel your order, you can simply call our customer support and ask them to cancellation by providing the required details.

Once we receive cancellation request, we will refund any prepaid amount according to our Refund Policy.

My order was cancelled by Dorapet.com. Why?
We deeply regret the inconvenience caused due the cancellation of order. The following reasons may be after the cancellation of your product:

  • The product was not available with us.
  • There was inaccuracy in pricing.
  • Credit/Debit card information provided by you was not enough or was not accurate.

We will inform you about the cancellation of the order via E-mail and SMS if your order has been cancelled. Our team will contact you for additional information if the order is cancelled due to inaccurate or less information from your side.

After cancelling an order, I have made my mind to retain the product. What to do now?
You can call our customer support to cancel your request for cancellation. If the replacement has been dispatched, you can reject the replaced item when our delivery boy attempts to deliver the item.


Note:

Returns will be accepted only for the following categories:

No Returns will be accepted in the categories of Consumables such as Food as we understand that the Pet parent has made an informed choice. Yes, if the package is damaged, in that case, we cannot risk the health of your lovely pet and hence would be happy to accept a return and refund your money. Since we  ensure that no defective product gets shipped but in the eventuality that we have an error, will be happy to refund.

But we would want you to notify us via email at care@dorapet.com within 3 business days post order delivery and we will get back to you.

Also, in certain exceptions such as Toys, it may be possible that your Pet is an aggressive chewer. Please pick the right product, as a toy meant for a small breed would easily be ripped apart by a large breed

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