Privacy Policy
Aura Jam Malaysia operates this online platform providing services including online sales of luxury watches, watch strap and accessory sales, authenticity verification services, watch repair and maintenance referrals, nationwide fast delivery, a secure online payment gateway, product warranty registration, and dedicated customer support. Protecting your privacy is important to us. This policy outlines how we collect, use, disclose, and safeguard your information when you visit our site or use our services.
We collect information you provide directly to us, such as when you create an account, place an order, contact customer support, or participate in surveys or promotions. This may include your name, shipping address, billing address, email address, phone number, payment information (processed securely by our payment gateway provider), and other details you choose to provide. We also collect information automatically as you use our service. This includes technical information about your device, IP address, browser type, browsing activity on our site, pages visited, and the time and date of your visit. This information helps us understand how our service is used and improve your experience.
Your information is used to provide, operate, and maintain our services, process your transactions, fulfill your orders, and manage your account. We use it to communicate with you, including sending order confirmations, shipping notifications, service updates, and responding to your inquiries. We may also use your information to improve our site and services, personalize your experience, develop new features, and conduct research and analysis. With your consent, or where permitted by law, we may use your information for marketing and promotional purposes. We use your data to detect and prevent fraud and other illegal activities, and for security purposes. Your information is also used to comply with our legal obligations and enforce our terms and conditions.
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, data analysis, email delivery, hosting services, and customer service. These service providers are authorized to use your personal information only as necessary to provide these services to us. We may also disclose your information if required to do so by law or in response to valid requests by public authorities, such as to meet national security or law enforcement requirements. In the event of a merger, sale of assets, or other business transaction, your information may be transferred to the acquiring entity. We do not sell your personal information to third parties.
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as the applicable legal requirements.
You have certain rights regarding your personal data. You have the right to access the personal information we hold about you and to request that it be corrected if it is inaccurate or incomplete. You may also have the right to request the erasure of your personal data, object to our processing of your data, or request restriction of processing. You may also have the right to receive your personal data in a structured, commonly used, and machine-readable format. Where processing is based on your consent, you have the right to withdraw that consent at any time. To exercise these rights, please contact us using the address provided below.
We implement technical and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data transmitted through our service.
Our site may use cookies and similar tracking technologies to collect information about your browsing activities to analyze usage patterns, improve our service, and personalize your experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our service may become inaccessible or not function properly.
Our service may contain links to third-party websites or services that are not operated by us. This privacy policy applies only to our service. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our site. Your continued use of our service after any changes indicates your acceptance of the updated policy.
If you have any questions about this privacy policy or our data practices, you may contact us in writing at:
Aura Jam Malaysia
Unit 3A, Level 5,
Wisma Sentral,
Persiaran Barat,
Petaling Jaya, Selangor, 46200
Malaysia
We are committed to handling your personal data in accordance with applicable laws and regulations, including those in Malaysia and relevant international data protection standards.