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Frequently Asked Questions


Do you sell pets?

No, we do not sell pets, we only sell products that pets need.

Can products be customized?

Yes! We understand that every pet has his or her own individual needs and a one-size-fits-all philosophy does not work with them. This is why we love customising and personalising pet products. We can have beds, bowls, collars, toys and almost anything else specially designed to suit your pet. If your pet has any special needs, do get in touch with us on 7419174161 and we will do our best to meet your requirements.

Besides dogs and cats, what other pets do you have products for?

We have products for small animals, birds reptiles, fish and horse as well!

Do I only have to order online from the DORAPET website?

Besides our website, you can also WhatsApp/call us your order on 7419174161 and we will either hand-deliver or have your order shipped to you.

Something I want is not in stock, can I make a special order for it?

Yes, please get in touch with us on care@dorapet.com or +917419174161

If I want additional details on a product before ordering, can I contact you?
How many days after I buy something can I return it?
Our standard policy for exchanges is one week.
What if I receive damaged goods / expired products?

We keep a very eye on our goods and are careful not to stock or ship products that have passed their expiry date. If damage has occurred in transit, do get in touch with us on care@dorapet.com

Can I speed up the delivery date on my order?

In certain situations, we can arrange of this. Do get in touch with us on care@dorapet.com to know if this is possible.

Can I cancel my online order?

Cancellations can be made before the product is dispatched. You can make a cancellation on the website or by emailing us on care@dorapet.com.

How long does an order made online take to reach me?

Orders are normally dispatched within 24 hours and take 3-5 working days to be delivered based on your location. Custom-made products will take longer to ship than others. You will receive an approximate timeline when you place your order. Generally, custom-made products could take between 7-10 days to reach you'.


Do you make goodie bags and offer gift vouchers?

Yes, we can give you personalised gift vouchers and goodie bags on request.

Do you sell personalised ID tags?

Yes, you can order an ID tag for your pet online, via WhatsApp on +917419174161. We can have these tags engraved in a few minutes while you wait.

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